Online Terms & Conditions

Security of Site
When you place your order with Kazoku Karate Pty Ltd the information is encrypted using the latest SSL technologies to protect your privacy. We do not pass your information onto third parties.

Payment Options
All prices of products are in Australian Dollars.

It is safe and secure to use our shopping cart software. We accept Visa, Bankcard, Mastercard. If you prefer not to send your credit card details over the internet, just place your purchases in the shopping cart and choose one of the alternative methods at the checkout.

Australian orders we accept cheques or money orders with all posted orders. All cheques will need to be cleared before products will be posted. Please allow 7 days for cheques to be cleared through our Bank.

International orders we only accept credit cards.

Orders may also be faxed through with credit card details. This is applicable for all Australian and International orders.

Returns
Please choose your products carefully as returning goods can be a costly exercise.

For all returns we must be contacted within 3 days of customer receiving order. We will not accept any returns outside of this time frame.

If products need to be returned, please phone or email us with Receipt/Invoice No. and Date. We will issue you with a Returns No. All returns should have the Receipt/Invoice No., Returns No., and Date of Purchase enclosed. The Returns No. should be written on the outside of the parcel for easy identification purposes.

If you have simply changed your mind products returned should be unused in original undamaged packaging and be returned by Prepaid Freight. All returned products are subject to a 15% restocking fee.

Warranty claims will be repaired, replaced or credited at our discretion.

Misused or improperly cared for products cannot and will not be accepted.

Shipping
All costs that may occur for Importing Duty/Wharfage or any other charges for shipping of goods into other Countries is the responsibility of the Customer.

Local Orders
If you are a local Customer, and wish to pick up your order, please indicate on the extra information section of the order form what time you wish to pick up the order and a contact number. We will contact you when the order is ready to collect.

Warranty
All products are unconditionally guaranteed against faulty materials and workmanship only for the manufacturers time period.

Warranty does not cover abuse, neglect, improper care, loss or damage from incorrect usage.